We are a Registered NDIS Provider - You deserve accountability, trust, and experience
Complaints and Feedback
Have an issue or complaint about our services to you?
All Your complaints, concerns, issues, and likes and dislikes about our services are important and valued highly by us.
You have the right to be heard, You are important and under no circumstances is Your complaint, dispute or feedback consider by Obol Care as silly. If it matters to You, it matters to us.
All complaints and disputes are confidential and you may choose to remain anonymous.
Once a complaint has been provided to Obol Care we will acknowledge your complaint and contact you within 24 hours. We endeavour to resolve your complaint/s within 14 days.
Our complaints and disputes process is set up to empower you, You decide how You want to be involved in the resolution process.
- Report to Someone Else -
Complaints and Disputes - Report to Someone Else
Although many complaints and disputes can be handled directly with Obol Care first, there might be times when You do not feel comfortable speaking with us, or You are not satisfied with the outcome of our internal resolution.
If this is how You feel don’t worry, You can contact another support person for advice and assistance. For example, You may seek support from an Advocate, Your Support Coordinator, or Your Local Area Coordinator.
If you are not satisfied with the outcome of the feedback or complaint, you can contact the National Disability Insurance Agency by calling, visiting one of their offices in person, or visiting ndis.gov.au for further information.